Frequently Asked Questions

We are a credit card only company. As such we only accept Visa, MasterCard, American Express, and Discover cards. What is your refund policy?

While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an e-mail within 48 hours of your service and we’ll send someone out to make things right. That’s our promise to you!

Your card will only be charged when your cleaning crew arrives and conducts a brief walkthrough of your home. This walkthrough helps ensure that the size and condition of your home matches the information submitted in your online order. Once your card is charged, a receipt will be sent to you via email for your records. Note that in order to verify the validity of your form of payment, a temporary hold in the amount of the cleaning, will be placed on the card the night before your appointment. This hold is NOT a charge and usually falls off within 24 hours. What form of payment do you accept?

Yes, We run detailed background and reference checks of each cleaner before they are able to join our team.